Privacy Policy — Melo Driver App

1. Who we are

1.1. The App is operated by LLC Melo Georgia (the "Company", "we", "our"), identification code 405644593, registered address: Georgia, Tbilisi, Saburtalo District, Vazha-Pshavela Ave., N41, Floor I. The Company is the controller of your personal data.

1.2. Contact for privacy questions and requests: [email protected].

2. Definitions

• User – a courier with a registered account in the App.
• Personal data – any information relating to an identified or identifiable natural person.
• Data processing – any operation performed on data, including collection, storage, use, disclosure and deletion.
• Dispatch – the Company's operations team that assigns and coordinates orders.

3. Data we collect

3.1. Account data. Your first name, last name, mobile phone number (used as your login) and password. The password is stored in protected form.

3.2. Location data (including in the background).

• While you have active orders, the App collects your device's precise location and shares it with the Company, even when the App is closed or running in the background. A persistent notification is shown on your device while sharing is on.
• Location is collected only while you have active orders. Sharing stops automatically when all your orders are complete.
• We also use your location while the App is open to show your position on the map and to build and navigate your route.
• You can withdraw location permission at any time in your device settings. Without it, the route and tracking features will not work.

3.3. Order and route data. Order details you work with in the App, such as pickup and delivery addresses, recipient names and phone numbers, order status, and the times you accept, pick up and complete deliveries.

3.4. Device and notification data. A push notification token, device platform (iOS or Android), App version and operating system information, used to deliver notifications about your orders and routes.

3.5. Diagnostics and error data. Crash reports, error logs, performance data and technical information about your device and how the App behaves. On the sign-in and sign-up screens this may include session recordings used to find and fix errors. We use this data only to maintain and improve the App.

3.6. Information stored on your device. Your sign-in tokens and preferences (such as language and theme) are stored on your device in secure storage. We do not access your contacts, photos, camera or microphone.

4. Why we use your data (purposes and legal grounds)

We process personal data only to the extent necessary for these purposes. We do not use your location for advertising and we do not sell your personal data.

5. Who we share data with

5.1. Within the Company: Dispatch and authorized employees who need the data to coordinate orders, provide support and ensure safety.

5.2. Customers and senders: Limited information needed to complete a delivery, such as your first name and the status or estimated arrival of their order.

5.3. Service providers that process data on our behalf, only as needed to provide their service:

• Google (Firebase Cloud Messaging) – delivery of push notifications.
• Google Maps – map display and navigation.
• Sentry – error and performance monitoring.
• Expo – delivery of App updates.
• Our hosting and infrastructure providers.

5.4. Authorities: when required by Georgian law or a lawful request from a competent authority.

5.5. Some providers are located outside Georgia. Where data is transferred abroad, we do so only as permitted by the Georgian Law on Personal Data Protection and require appropriate safeguards.

5.6. We do not sell personal data and do not share it with third parties for their own marketing.

6. How long we keep data

6.1. We keep personal data only as long as needed for the purposes in this policy:

• Account data: while your account is active, and afterwards for as long as the law or our legitimate interests require (for example, resolving disputes or meeting accounting obligations).
• Location data: 90 days after collection, unless a longer period is required for an ongoing dispute or by law.
• Diagnostics data: 90 days.

6.2. After the retention period, data is deleted or anonymized.

7. Your rights

Under the Georgian Law on Personal Data Protection you have the right to:

• know what data we process about you and why;
• access your data and receive a copy;
• request correction, updating or completion of inaccurate data;
• request that processing be stopped, or that your data be deleted or destroyed, where the law allows;
• withdraw consent at any time, without affecting processing done before withdrawal;
• complain to the Personal Data Protection Service of Georgia, or to a court.

To exercise these rights contact us at [email protected]. We will respond within the period set by law.

8. Account and data deletion

8.1. You can request deletion of your account in the App: Profile → Delete account. You can also write to [email protected] from the phone number or email linked to your account.

8.2. After a verified request we delete or anonymize your personal data within 30 days, except data we must keep by law or to protect legal claims.

9. Data security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration and disclosure. These include encrypted connections (HTTPS), secure storage of sign-in tokens on your device, and restricted access to data within the Company. No system is completely secure, so we cannot guarantee absolute security.

10. Children

The App is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us and we will delete it.

11. Third-party links

The App may open links to other apps or sites, such as a navigation app. We do not control them, so please read their privacy policies before using them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available at https://melo.delivery/en/courier-privacy, with the "Last updated" date at the top. If we make material changes, we will notify you in the App or by another suitable means. Continuing to use the App after a change means you accept the updated policy.

13. Contact

LLC Melo Georgia Georgia, Tbilisi, Saburtalo District, Vazha-Pshavela Ave., N41, Floor I Identification code: 405644593 Email: [email protected]